For Holiday purchases, we will gladly make size exchanges if we have the desired size in stock. Since the usual 14 business days delay for returns and exchanges is likely to be exceeded, we won’t be offering refunds but we’ll offer you a gift card of the same value if we cannot find an alternate to the desired product.
You may return any unused product for exchange only within 10 days from the time you receive your order. The customer is responsible for shipping costs unless the product is defective or an error has occurred during your order. Only products in unused condition will be accepted for return and exchange. Returns will be credited to the original method of payment. The refund should appear in your bank account within the following 5-10 business days. For returns and exchanges, please fill out Return Form and return your unwanted items to the following address:
Fokus Productions Inc. (Hooké)
3535 Boul. Ste-Anne B.300
Quebec, Qc, Canada, G1E 3L6
Make sure that the item(s) you wish to return and the Return Form are included with your return shipment. The items purchased during promotions are final sales and are not exchangeable or refundable. If you have any questions on your order, email us at email@example.com or call us at 418.524.4443 #226