Concerned about the quality of the products we offer and the satisfaction of our customers, we offer a 30-day return policy and a limited lifetime warranty. If you have any questions, we invite you to contact our customer service department directly at email@example.com or 418-524-4443 extension #226. We also offer service on the live chat in the website.
Please note that final sale purchases of 40% or more are not refundable, exchangeable or included in the return policy.
Easy return platform here : https://hookeca.loopreturns.com/#/
You may return any unused product for an exchange or refund within 30 days of receiving your order.
- The customer is responsible for the return shipping charges except if the product is defective or if an error has occurred in your order. To avoid these costs, the customer can come directly to our store for the return.
- The customer must return the item in perfect condition. The product must not have been worn or washed. The original tags must still be attached to the product.
- Returns will be credited to the original payment method. Please note that it may take up to 5-7 business days for the credit to appear on your bank statement.
- For returns and exchanges, please fill out all the information http://hookebrand.returnscenter.com.
- Make sure that the item(s) you wish to return and the return form are included in the package you are sending back to us.
Please note that items purchased during promotions offering 40% off or more, warehouse sales or sample sales are considered final sales and are not exchangeable or refundable.
3535 Ste-Anne Blvd B.300
Québec, Qc, Canada, G1E 3L6
For any Hooké product purchased at an authorized dealer, the return policy for this one applies. We invite you to contact them directly for more information.
Return to Hooké Store
You may return any unused product for an exchange or refund within 30 days of purchase. To do so you must:
- Present an item in perfect condition. The product must not have been worn or washed. The original tags must be attached to the product.
- Refunds for returned items will be made in the same form as the original payment.
Please note that items purchased during promotions are final sales and are not exchangeable or refundable.
For any Hooké product purchased at an authorized retailer, the return policy for the latter applies. We invite you to contact them directly for more information.
Confident and proud of the durability and quality of our products, we offer our customers a limited lifetime warranty. The warranty protects the original purchaser of the product against defects in materials and workmanship that are beyond its control. Please note that the limited warranty does not protect against damage caused by normal wear and tear, improper maintenance and neglect of the product, abuse, accident, or the natural deterioration of materials and colours over time. We will gladly replace or repair any product that does not meet the above specifications.
Regarding the guarantee for brands other than Hooké offered on the Web site and in-store, we invite you to contact them directly to obtain more information on their various guarantees.
For any Hooké product purchased at an authorized retailer, the warranty policy for the latter applies. We invite you to contact them directly for more information.