FAQ

We try our best to ship your order the day you have ordered on normal business days.

Typical transit time is between 2-7 business
days for Canada orders and 4-7 business days for US orders. During busy
periods, such as the Holiday season, delays may be slightly longer. Orders are
shipped on business days only (Monday to Friday).

We do! You will have the option to select express shipping at checkout at an additional cost.

Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at info@hooke.ca if it happens.

For Holiday purchases, we will gladly make size exchanges if we have the desired size in stock. Since the usual 14 business days delay for returns and exchanges is likely to be exceeded, we won’t be offering refunds but we’ll offer you a gift card of the same value if we cannot find an alternate to the desired product

We are so sorry you received a damaged item! Our customer care team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with the hang tags attached. Please email us at info@hooke.ca with the following information:
1. Your order number
2. A photo of the damage
3. A photo of the front of the item for identification

You may return any unused product for exchange
only within 14 days after the delivery date. The customer is responsible for
shipping costs unless the product is defective, or an error has occurred in the
order. Only products in unused condition will be accepted for return and
exchange. Returns will be credited to the original method of payment. The
refund should appear in your bank account within the following 5-10 business days. The items purchased during promotions are final sales and are not exchangeable or refundable. For returns and exchanges, please fill out (Return Form) and return it along with your items to the following address:

Fokus Productions Inc. (Hooké)
3535 Boul. Ste-Anne Suite 300
Quebec, QC, Canada, G1E 3L6

We can only accept returns of products that were purchased on our website. If you purchased your hooké product from a store, then you'll need to arrange your return with that retailer. If you have any other questions, please email info@hooke.ca and we'd be happy to help you!

Discount code only apply to Hooké clothing at regular price and cannot be combine with another promotion. The discount code will not apply to fishing gear and camping gear. If you think that your code should work with the items in your cart, write to us at info@hooke.ca so we can have a look.

You cannot apply more than one gift card to a purchase. However, we can combine the gift cards for you. To do so, please contact us at info@hooke.ca.

We are doing everything we can to make sure most of the items are made of organic cotton as well as recycled polyester.

Our clothing is manufactured in Asia by a small family business. We ask local artists as well as local fishing and hunting guides to make sure that the clothes respond to the need and quality expected.