Women's Onka Jacket

Hooké offers Canada and United States shipping with Canada Post (USPS), Fedex and Purolator. Typical transit time is between 2-7 business days for Canada and 4-7 business days for the United States. Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 2 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. Free shipping for all orders over 149 $. You also have the option to pick up your order at our Hooké store. This option is offered free of charge and customer service will contact you as soon as your order is ready to be pick up. Regarding international shipping, typical transit time is between 5-10 days, but occasionally items can experience custom delays of several weeks. The international shipping costs will be calculated according to weight, sizes and destinations. International orders may be subjected to taxes or customs duties. Please note that fees associated with purchases come within the responsibility of the customer at all times.

You may return any unused product for exchange only within 14 days from the time you receive your order. The customer is responsible for shipping costs unless the product is defective or an error has occurred during your order. Only products in unused condition will be accepted for return and exchange. Returns will be credited to the original method of payment. The refund should appear in your bank account within the following 5-10 business days. For returns and exchanges, please fill out Return Form and return your unwanted items to the following address:

Fokus Productions Inc. (Hooké)
3535 Boul. Ste-Anne B.300
Quebec, Qc, Canada, G1E 3L6
T. 418-524-4443

Make sure that the item(s) you wish to return and the Return Form are included with your return shipment. The items purchased during promotions are final sales and are not exchangeable or refundable. If you have any questions on your order, email us at info@hooke.ca or call us at 418.524.4443 #226

Any information that we receive from you is strictly confidential and will solely be used by hooké online store. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this website only.

By using our website and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed.

For orders outside Canada, a currency conversion fee will be charged by your bank. (Around 2%) This rate may vary and we are not responsible for its charge. The currency conversion rate of the day of the purchase is always used for the conversion. It is therefore normal that the amount that will appear on your bank statement will not be the same as on the invoice.