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Hooké offers Canada and United States shipping with Canada Post (USPS), Fedex and Purolator. Typical transit time is between 2-7 business days for Canada and 4-7 business days for the United States. Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 2 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. Free shipping for all orders over 149 $. You also have the option to pick up your order at our Hooké store. This option is offered free of charge and customer service will contact you as soon as your order is ready to be pick up. Regarding international shipping, typical transit time is between 5-10 days, but occasionally items can experience custom delays of several weeks. The international shipping costs will be calculated according to weight, sizes and destinations. International orders may be subjected to taxes or customs duties. Please note that fees associated with purchases come within the responsibility of the customer at all times.

Concerned about the quality of the products we offer and the satisfaction of our customers, we offer a 30-day return policy and a limited lifetime warranty. If you have any questions, we invite you to contact our customer service department directly at info@hooke.ca or 418-524-4443 extension #226. We also offer service on the live chat in the website.

Please note that final sale purchases of 40% or more are not refundable, exchangeable or included in the return policy.

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Confident and proud of the durability and quality of our products, we offer our customers a limited lifetime warranty. The warranty protects the original purchaser of the product against defects in materials and workmanship that are beyond its control. Please note that the limited warranty does not protect against damage caused by normal wear and tear, improper maintenance and neglect of the product, abuse, accident, or the natural deterioration of materials and colours over time. We will gladly replace or repair any product that does not meet the above specifications. 

Regarding the guarantee for brands other than Hooké offered on the Web site and in-store, we invite you to contact them directly to obtain more information on their various guarantees.

For any Hooké product purchased at an authorized retailer, the warranty policy for the latter applies. We invite you to contact them directly for more information.